Terms & Conditions

Last Updated: October 2025

Welcome to ZENVIA. By accessing or purchasing from our website, you agree to comply with the following Terms & Conditions. Please read them carefully before using our site or making a purchase.

1. General Information

This website is operated by ZENVIA (“we,” “our,” or “us”). Throughout the site, the terms “you” and “your” refer to the user, visitor, or customer. By visiting our website and/or purchasing products, you engage in our “Service” and agree to be bound by these Terms & Conditions, including additional policies referenced herein (such as our Privacy Policy, Shipping Policy, and Refund & Return Policy).

2. Eligibility

By using this site, you represent that you are at least 18 years old or accessing the site under the supervision of a parent or guardian. You also agree to provide accurate and complete information when creating an account or placing an order.

3. Products & Availability

All products displayed on ZENVIA are subject to availability. We reserve the right to discontinue or modify products at any time without prior notice. While we strive for accuracy, slight variations in color, texture, or materials may occur due to screen displays or product updates.

4. Pricing & Payments

All prices listed on our website are in USD (or as displayed at checkout) and include applicable taxes unless stated otherwise. We reserve the right to update prices, discounts, or promotions without prior notice. Payment must be made in full at the time of purchase through our secure payment gateways. ZENVIA is not responsible for any bank fees, currency conversion charges, or payment delays imposed by your financial institution.

5. Shipping & Delivery

Please refer to our Shipping Policy for detailed information on processing times, shipping options, and delivery guidelines. ZENVIA is not liable for delays caused by external factors such as courier disruptions, customs clearance, or incorrect shipping information provided by the customer.

6. Returns & Refunds

Our Refund & Return Policy outlines the process for returning or exchanging eligible items. All returns must comply with the stated conditions; unauthorized returns may not be accepted or refunded.

7. Intellectual Property Rights

All content on this website—including text, images, graphics, logos, product names, and designs—is the exclusive property of ZENVIA and protected under international copyright, trademark, and design laws. You may not copy, reproduce, distribute, or modify any content without prior written consent from ZENVIA.

8. User Conduct

When using our site, you agree not to use the website for any unlawful or fraudulent purpose, attempt to gain unauthorized access to our systems, post harmful code or spam, or misrepresent your identity. Violation of these rules may result in suspension or termination of your access to the site.

9. Limitation of Liability

ZENVIA shall not be held liable for any indirect, incidental, or consequential damages arising from your use of our products or website. While we make every effort to ensure accuracy and reliability, we do not guarantee that our website will be uninterrupted, error-free, or secure at all times.

10. Indemnification

You agree to indemnify and hold harmless ZENVIA, its affiliates, employees, and partners from any claims, losses, liabilities, or expenses arising from your breach of these Terms or misuse of our services.

11. Third-Party Links

Our website may contain links to third-party websites. ZENVIA is not responsible for the content, accuracy, or privacy practices of those sites. Accessing such links is at your own risk.

12. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of [Your Country/State], without regard to conflict of law principles. Any disputes shall be subject to the exclusive jurisdiction of the courts located in [Your Country/State].

13. Changes to These Terms

ZENVIA reserves the right to update or modify these Terms & Conditions at any time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of the website after changes implies your acceptance of the revised terms.