At ZENVIA, we aim to provide a smooth and reliable shopping experience from checkout to delivery. Every order is carefully packaged and shipped with attention to detail to ensure your purchase arrives safely and on time.
Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
During peak seasons or promotional periods, processing times may be slightly longer.
Shipping Options & Delivery Times
We offer several shipping options to suit your needs:
| Shipping Method | Estimated Delivery Time | Cost |
|---|
| Standard Shipping | 5–8 business days | Free on orders over $150 / Flat rate otherwise |
| Express Shipping | 2–4 business days | Calculated at checkout |
| International Shipping | 7–14 business days | Rates vary by destination |
Delivery times are estimates and may vary depending on your location and courier service availability.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information. You can track your package directly through the carrier’s website using your tracking number.
Customs & Duties (International Orders)
For international shipments, customs duties, taxes, and import fees may apply based on your country’s regulations. These charges are not included in the item price or shipping cost and are the customer’s responsibility.
Address Accuracy
Please ensure that your shipping address is entered correctly at checkout. ZENVIA is not responsible for delays or lost packages due to incorrect or incomplete addresses.
Lost or Delayed Packages
If your order has not arrived within the expected delivery window, please contact our support team at support@zenviaofficial.com. We’ll assist in tracking your package and resolving any issues promptly.
Order Changes & Cancellations
Changes or cancellations can only be made within 12 hours of placing the order. After this period, the order may already be in processing and cannot be modified.
Contact Us
If you have any questions regarding shipping, please reach out to our customer care team:
📩 Email: support@zenviaofficial.com
🕒 Response Time: Within 24–48 hours (Mon–Fri)
