Privacy Policy

Last Updated: October 2025

At ZENVIA, your privacy and trust are our top priorities. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase from our store.

By using our site, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal information to provide and improve your shopping experience. The types of data we may collect include:

a. Personal Information:

• Name

• Email address

• Billing and shipping address

• Phone number

• Payment information (processed securely through our payment partners)

b. Automatically Collected Information:
When you browse our site, we automatically receive certain data such as:

• IP address

• Browser type and version

• Device information

• Pages visited, time spent, and referral source

c. Cookies:
We use cookies and similar technologies to improve website functionality, personalize your experience, and analyze traffic. You can disable cookies in your browser settings, though this may affect certain site features.

2. How We Use Your Information

We use the collected information to:

• Process and fulfill your orders

• Communicate with you regarding your purchases, shipping, or support inquiries

• Send promotional offers and updates (only if you opt in)

• Improve our website, services, and customer experience

• Comply with legal obligations and prevent fraudulent activity

3. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your data with trusted third-party service providers who help us operate our business, such as:

• Payment processors (for secure transactions)

• Shipping carriers (for order delivery)

• Email and marketing platforms (for order updates and newsletters)

All third parties are required to maintain the confidentiality and security of your information.

4. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction. All payment transactions are encrypted using secure SSL technology.

5. Your Rights

Depending on your location, you may have the right to:

• Access and request a copy of your personal data

• Correct or update inaccurate information

• Request deletion of your personal data (“right to be forgotten”)

• Withdraw consent for marketing communications at any time

To exercise these rights, please contact us at privacy@zenviaofficial.com.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy—such as completing transactions, providing customer support, or meeting legal obligations.

7. Third-Party Links

Our website may include links to third-party sites. ZENVIA is not responsible for the content, privacy policies, or practices of these external sites.

8. Changes to This Policy

ZENVIA reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date.

9. Contact Us

For any questions or concerns about this Privacy Policy, please contact:

📧 Email: privacy@zenviaofficial.com
🌐 Website: www.zenviaofficial.com
📍 Address: (Add your business address here)